Getting duplicates is a possibility as our packer's are not reading packing slip's to maintain 100% fairness in our mystery run. All mystery boxes are packed in batches with our selected SKU's. We do our best to give the best experience possible for all participants. Please rest assured our shipping team does double inspect items. We do not refund or exchange if box condition, paint job, sticker placement, or position of product are not 100% perfect. If you receive an item that is not as advertised please send photo's to our email Claims must be made within 3 days of receiving your package. This is stated in the description of the item. If you want an in stock item to ship immediately, please make multiple transactions.Īny cancellation request after the 24 hours will incur a 20% cancellation fee.Ĭertain item's can not be cancelled. Your items will ship once all pre-order items have arrived. If you order multiple items in one transaction, and your transaction includes a pre-order item. (You are welcome to use a re-shipper if this makes more sense to you for international shipping) IN STOCK & PRE ORDERS We only ship to United States, United Kingdom, Australia, and Canada at the moment. We do not cover customs fee's you are responsible for all import fee's. International shipping - Every 0.5 lbs $20 will be added to cover international shipping. Please allow up to 3-5 Business day's after placing your order for us to process.ĭuring Conventions/Peak season this time will be extended until after the convention is over (conventions add 3 additional days) Our mission is to package all your item's with amazing care. Route Protection: By deselecting Route Package Protection, VRARE is NOT liable for lost, damage, or stolen packages.
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